Refund policy

We want you to love your PawGear product. If something isn't right, we'll make it right.

30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a refund or replacement. No hassle, no long waits.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days at support@pawgearuk.com with a photo of the issue. We will send a free replacement or issue a full refund — you do not need to return the item.

Not Satisfied?
If you're not happy with your purchase for any reason, contact us at support@pawgearuk.com within 30 days of delivery. We'll arrange a full refund once the item is returned in its original condition. Return shipping costs are covered by the customer.

How to Request a Refund
Email us at support@pawgearuk.com with your order number and reason for return. We respond within 24 hours.

Refund Processing
Approved refunds are processed within 5-10 business days back to your original payment method.

Exchanges
We do not offer direct exchanges. If you need a different item, request a refund and place a new order.